01 Our Commitment

We believe everyone should be able to shop with us comfortably, regardless of ability or the technology they use. Doriela is operated by Okanshop and we take our responsibility to provide an inclusive experience seriously.

We aim to conform to Level AA of the Web Content Accessibility Guidelines (WCAG) 2.1, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities.

02 What We Have Done

We have taken the following steps to improve accessibility on doriela.com:

• All images include descriptive alt text so screen readers can convey their content
• The website can be navigated using a keyboard alone, without a mouse
• Skip navigation links are provided to allow users to jump directly to main content
• Colour contrast ratios meet or exceed WCAG 2.1 AA minimum requirements
• Text can be resized up to 200% without loss of content or functionality
• Headings are structured in a logical hierarchy (H1, H2, H3) to aid navigation
• Links and buttons have descriptive, meaningful labels
• Forms include clearly associated labels for all input fields
• The website is responsive and functions correctly on mobile and tablet devices
• ARIA landmarks are used where appropriate to identify page regions
• The language of each page is declared in the HTML to assist screen readers

03 Known Limitations

While we strive for full accessibility, some areas of the website may present limitations, primarily due to third-party tools and content we do not fully control:

• Order tracking functionality is provided by a third-party app (Track123) — its accessibility may vary
• Customer reviews are powered by Loox, a third-party reviews platform — some review widgets may not be fully screen-reader optimised
• Payment processing interfaces are provided by Shopify Payments and are subject to Shopify's own accessibility standards
• Some promotional banner animations may cause difficulty for users with vestibular disorders — these can be paused via your browser or OS motion-reduction settings

04 Technical Specifications

doriela.com relies on the following technologies for conformance with WCAG 2.1:

• HTML5
• CSS3
• JavaScript
• WAI-ARIA (Accessible Rich Internet Applications)

The website has been tested for compatibility with the following assistive technologies and browsers:

• NVDA screen reader with Google Chrome on Windows
• VoiceOver with Safari on macOS and iOS
• TalkBack with Chrome on Android
• Keyboard-only navigation across all major browsers

05 Conformance Status

doriela.com is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard, primarily in third-party embedded content as described in Section 3.

We are committed to addressing all known issues and improving conformance on an ongoing basis.

06 Feedback & Contact

We welcome feedback on the accessibility of doriela.com. If you experience any barriers, find content difficult to access, or have suggestions for improvement, please get in touch:

We aim to respond to accessibility feedback within 1 business day and to provide an accessible alternative or resolve the issue within 5 business days where possible.

07 Enforcement

If you are not satisfied with our response to your accessibility concern, you may contact the Equality and Human Rights Commission (EHRC), which is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 in Great Britain.

For further information visit equalityadvisoryservice.com.

08 Formal Complaints

If you are unhappy with how we have handled your accessibility concern, you may raise a formal complaint by emailing info@doriela.com with the subject line "Accessibility Complaint". We will acknowledge your complaint within 1 business day and aim to resolve it within 10 business days.

09 Updates to This Statement

This Accessibility Statement was last reviewed and updated in April 2026. We review and update this statement whenever significant changes are made to the website or when new accessibility improvements are implemented.