Terms of service
Last updated: April 2026
These Terms of Service govern your use of doriela.com and any purchase you make through our website. The website is operated by Okanshop, trading as Doriela. By accessing our site or placing an order, you agree to be bound by these Terms. Your statutory rights under UK consumer law are not affected.
About Us
1. Business Information
| Trade Name | Doriela |
| Company Name | Okanshop |
| Registration No. | 88051609 |
| VAT Number | NL004530802B06 |
| info@doriela.com | |
| Phone | +31 6 42431745 |
| Address | Dissel 60, 5684 KN Best, Noord-Brabant, Netherlands |
| Business Hours | Mon–Fri, 09:00–17:00 (GMT/BST London) · Reply within 1 business day |
Eligibility
2. Who Can Purchase
By placing an order you confirm that you are at least 18 years of age (or have parental/guardian consent), are a UK resident, and that all information provided at checkout is accurate and complete.
Products
3. Products & Availability
We sell men's clothing and footwear. All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion. If a product does not match its description on arrival, your rights under the Consumer Rights Act 2015 apply in full.
Pricing
4. Prices & Currency
All prices are in British Pounds Sterling (GBP £), inclusive of all applicable taxes. Shipping is free on all orders. No additional charges are added at checkout. Prices may change at any time but will not change after you have received an order confirmation from us. If a pricing error occurs, we will contact you before processing.
Orders
5. Placing an Order
Your order is not confirmed until you receive an order confirmation email from us. We may decline an order due to stock availability, a pricing error, payment failure, or suspected fraud. If we decline your order, any payment taken will be refunded in full within 5 business days.
Payment
6. Accepted Payment Methods
We accept Visa, Mastercard, American Express, Maestro, Apple Pay, and Google Pay. Payment is taken in full at the time of purchase. All transactions are secured with SSL encryption. We do not store your card details.
Delivery
7. Shipping
We deliver to all UK addresses via DHL. Delivery is free on all orders. Full details are in our Shipping Policy, which forms part of these Terms.
Returns
8. Returns & Refunds
You have 30 days from delivery to return eligible items. Full details are in our Return & Refund Policy, which forms part of these Terms. Your statutory 14-day cancellation right is fully included within this 30-day window.
Consumer Rights
9. Your Statutory Rights
Intellectual Property
10. Content Ownership
All content on doriela.com — images, descriptions, logos, text — is owned by Doriela/Okanshop or its licensors. You may not reproduce or distribute any content without our prior written permission.
Prohibited Use
11. What You May Not Do
— Use the site for any unlawful purpose
— Resell products without our written agreement
— Transmit malware, viruses, or harmful code
— Attempt unauthorised access to our systems
— Submit false or fraudulent information at checkout
Governing Law
12. Jurisdiction & Disputes
These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you have a complaint, please contact us first at info@doriela.com. For further guidance visit citizensadvice.org.uk.
Changes
13. Updates to These Terms
We may update these Terms from time to time. The current version will always be published on this page with an updated date. Continued use of the website after changes constitutes acceptance of the updated Terms.